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Order & Shipping
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What payment methods do you accept and are they secure?

You can pay using the following payment methods:

  • Credit Cards (Visa, Mastercard, Discover, and American Express)
  • Debit Cards
  • Paypal
  • Klarna
  • Apple Pay
  • Google Pay

Rest assured, our payment providers are verified by Shopify and have strict security protection systems in place. To date, we have not experienced any incidents of information leakage.

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Can you tell me more information about your products?

We sell unique and afforable homeware. Our aim is to offer the most unique products and the best quality at reasonable prices. The majority of our goods are one-of-a-kind and cannot be found elsewhere.

We team up with the coolest designers, brands, and factories, personally check out samples, take our own photos, and bring you the latest and most unique home products every week.

If there’s something more specific you’d like to know please contact us. 

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The product I want is out-of-stock, when will it be available?

We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product. If one of our products is out of stock, please feel free to send us a message and we'll make sure to let you know when you will be able to order it again. 

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When will you ship my order?

Orders placed for in-stock items usually ship within 1-5 business days from order placement. Orders placed on Fridays, holidays or on weekends will begin processing on the following business day. Items ordered together may ship separately

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Do you ship to my country?

Apart from North America, we ship to Europe and Oceania too. If you are not sure with your country, please contact us for confirmation.

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Where is my order shipped from?

Our main warehouse is in China, and we also have warehouse in US and Germany. Your parcel will be dispatched by different warehouses depending on the product category.

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How long will it take to arrive to my address?

Shipping times vary for each desitination. 

*DELIVERY TYPICALLY TAKES 7-15 DAYS DEPENDING ON THE COUNTRY*

Based on statistics, if your address is correct, 90% of orders will be delivered within 7-10 days.

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How much does shipping cost?

We offer free shipping on all orders $100 and over. 

Orders below $100 being shipped costs a flat rate of $7.99. The specific costs will be adjusted base on the actual weight from $5-$20.

We will take all the freight, duty, taxes and associated fees.

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How do I track my order?

You'll be sent a shipping confirmation email once your order leaves our warehouse. You can also check your order status at any time at Track Order

You can check your order history to get your tracking information, or contact us here and we'll be happy to help.

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What's Premium Shipping?

The difference between premium shipping and standard shipping is that premium shipping includes shipping protection. Shipping Protection is a type of insurance, if your package is damaged, lost, or stolen, we will either reship or provide a full refund. Premuim shipping do not necessarily mean faster shipping, as they use the same shipping methods as standard services.

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What is your return policy?

  • All sales are final.

  • Products are non-returnable unless broken or damaged in transit.

  • Broken or damaged products must be reported on the day the package is signed for.

  • Refunds will be issued for confirmed shipping damage.

  • Exceptions may be made at our discretion.

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How do I initiate a return?

If your package is damaged on the day of signing, please contact our customer service in time.

  • Required information:
    Photos of the parcel
    Pictures/video of the product breakage

We will carry out the refund operation immediately after review and approval.

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What is the refund return methods?

In most cases, your refund will automatically go back to the original form of payment used for the purchase.

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Special Cases Beyond The Scope Of Compensation

1. the customer does not sign for the parcel in time resulting in theft or loss of the parcel (Unless you choose Premium Shipping, we will compensate for this situation)
2. The customer fills in the wrong address resulting in the tail journey cannot be dispatched

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